Naqel Express Tracking & Customer Care

Naqel Express, an Arabic firm provides complete end to end logistics and supply chain solutions. It works to provide innovative solutions and continuous employee development. Its headquarters are in Riyadh, Saudi Arabia. Previously known as Hala Express, it was established in 1993. It began its advent with a fleet of about 150 ships. In 2005, Hala Express entered into a joint venture with Saudi Post forming the Naqel Express as known today. Service rates are market-competitive.

Naqel Express

By providing Customised logistics solutions, Naqel aims to deliver the best in industry customer experience. Shipped packages are verified with handheld scanners. It aims to become the most customer’s favorite logistics firm’s in Saudi Arabia and the Middle East. Today it has become one of the leading logistics companies of the Middle East. It is gradually making entry into Europe, Africa, and Asia.


  1. Home delivery: Shipment is delivered to customers’ doorsteps, saving their valuable time.
  2. Express: These include
    a) Priority Express for prompt shipments
    b) Domestic road expres
    c) Heavyweight shipments
    d) personalized service
  3. Airfreight: Naqel provides reliable import/export airline services
  4. Value-added Services: These include customer friendly services like cash on delivery (COD), freight on delivery(FOD), Out of Delivery Area(ODA) and insurance services.
  5. Custom Clearance: Naqel provides customer support by providing custom clearance services for shipped goods.

Tracking Naqel Express Consignment

Customers can track the shipment using a user-friendly online tracker. A customer required to enter his WayBill or Reference number to track the Naqel Express goods.

Tracking Naqel Express

Customers can visit the official website here and enter the detail to check the delivery status. Customers can also drop in an email to Expected delivery dates are notified through the SMS feature. One can also use the live chat option for tracking updates. Alternatively, customers can call customer support on 920020505.

Unique features

  1. Latest technology integration to deliver unique customer experience, all its solutions are centered around customer demands.
  2. Mobile app for customers used for inquiries, online shopping, tracking and sharing feedback.
  3. Naqel’s has a quality control center called Operations control center, wherein the team uses State of the art GPS based surveillance system for constant vehicle monitoring in transit-phase.
  4. The cardinal values of the firm are: caring for the community, humility/respect for employees, technology, flexibility, and quality.

Naqel Express Head Quarter Address:

Exit 17 Suly Area
P.O.Box 99931 Riyadh, Zipcode-11625
Kingdom of Saudi Arabia

Customer Support:

Telephone Number – +966 1147 10030,
Unified Telephone Number – 920020505
Email Id –

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